Enlish & Work Foundations - FAQs

Work Skills

What is CSO ?

CSO is The NSW Government’s Community Services Obligation Program that provides additional support to disadvantaged students who have barriers to taking full advantage of training under the Smart and Skilled entitlement program. The ACE Community Service Obligation Program has been designed to support people who need additional skills and knowledge to move into further study and/or gain employment. It is part of the NSW Government’s Smart & Skilled training reform.

This may include students who are:

  • Aboriginal and Torres Strait Islanders
  • living with a disability
  • long-term unemployed
  • Commonwealth welfare recipients and their dependents
  • migrants/refugees who are unemployed or underemployed experiencing other barriers to the Smart and Skilled entitlement program
  • living in regional and remote communities where training under the Smart and Skilled entitlement program cannot easily be accessed.

What training can I do as part of the ACE CSO Program?

ACE CSO programs will support training that is linked to the NSW Skills List, including:

  • short courses involving nationally recognised units of competency and other tailored training
  • units/modules supporting language, literacy, numeracy and employability skills
  • targeted training and limited full qualifications up to and including Certificate III qualifications for those who are experiencing barriers to an entitlement.

Am I eligible for CSO Courses?

To be eligible for CSO training, you must be:

  • 15 years old or over
  • no longer at school
  • living or working NSW
  • an Australian citizen, Australian permanent resident, humanitarian visa holder or New Zealand citizen

To check your eligibility and funding status for any of our courses please contact us on: info@cityeastcc.com.au or
Tel: 9387 7400

What are considered as Barriers to accessing Smart and Skilled Training?

  • Limited employability skills
  • Limited or no computer skills

*Ongoing personal issues impacting on educational achievement
*Financial limitations in accessing childcare, transport and/or respite care

  • Literacy, language or numeracy needs

What is meant by Disadvantaged Learner?

Disadvantaged learners may include:

  • Job seekers
  • Students who are Commonwealth welfare recipients and their dependents
  • People with a disability
  • Long term unemployed
  • Young people (15-17 years of age) who are at risk of not making a successful transition from school to further training or work
  • Migrant/refugees who are unemployed or underemployed
  • People with other barriers to the Smart & Skilled entitlement program
  • Aboriginal and Torres Strait Islanders
  • People in regional and remote communities

How do I know which class is best for me?

Call or come into 98 Bondi Road to speak with the staff, they can help you find the best course that suits your needs.

General English

What English classes are available?

English in the Community
Let’s talk (Conversation)
General English
IELTS Preparation

Do you have classes to help me improve my speaking and pronunciation?

Yes. We regularly run short courses focused on individual skills. Call (02) 9387 7400 for more information.

Do you have IELTS classes?

Yes. We run English Skills for Study evening classes every term. In this class you will learn skills and strategy for the IELTS exam. Call (02) 9387 7400 or click here for more information.

Can you help me improve my English so I can go to TAFE or university?

Yes. We have English Skills for Study day and evening classes, and writing classes available.

I am here on a working holiday visa. Can I join any of your classes?

Yes, you may join our program as a fee paying student.

Can you help me learn how to improve my computer skills in English?

Are there any classes available for visitors or temporary visa holders?

If you are on a working holiday or 457 visa you can access the evening program or fee-paying classes.

Yes. We have basic computer courses every term. Call the school on (02) 9387 6880 for more information. The main office at City East Community College also has many computer courses. Click here for more information.


What is the CityEast Mentor Program?

The City East Mentor Program supports skilled work-ready migrants or refugees who are seeking employment in their profession. Program participants are matched with volunteer professionals from the community who use their knowledge and experience of the Australian workplace to assist and empower mentees in their search for work.

What is Mentoring?

Mentoring provides a rewarding opportunity to share professional and personal skills and experiences. As a mentor you will support and empower skilled migrants and refugees in their search for work and help them develop a deeper understanding of the Australian workplace.

Am I eligible for the Mentor Program?

Yes, if you are a work-ready skilled migrant or refugee who
has professional qualifications
is eligible to work in Australia
has been in Australia for more than six months
has functional English

How do I join the Mentor Program ?

  1. Contact the Program Co-ordinator, Margaret Teed. margarett@cityeastcc.com.au or 9387 7400
  2. Complete an application form
  3. Attend an interview to discuss program and assess eligibility
  4. Each mentee will be matched with a suitable volunteer mentor
  5. Begin mentoring relationship with an initial face to face meeting to outline goals and objectives
  6. Continue mentoring with either face to face, email, skype or phone contact once per week or fortnight for six months.
  7. Enjoy the mentoring experience and opportunity to exchange knowledge, experience and ideas

Who will be my Mentor?

Volunteer professionals are individually matched with each mentee to provide support, give guidance and inspire you to achieve your employment goals.

How long is the Mentor Program?

The Mentor Program is for 6 months and may include phone, email, skype and face-to-face meetings. Mentoring sessions are according to need and may include assistance with resumes, cover letters, job applications, interview skills and broadening professional networks.

What qualifications do I require to become a Mentor?

As people with overseas qualifications often have no local experience and networks, expertise in a particular field and time to advise and support someone become familiar with the workings of the labour market and learn about local workplace culture and practice is the number one qualification.

Business and Computing

I’m interested in starting my own business, do you have any courses to help me do this?

Look at the City East Community College website, there are a lot of courses available at low cost related to business and study.