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Small Business

About our Small Business courses

Learn the critical skills required for the success of your small business. Our courses provide the foundation, knowledge and techniques required for navigating a successful business that all begin with understanding how to attract the right customers.

Regardless of whether you are about to start a business or are currently operating a business, you can choose to learn from a range of skills including business planning, implementation, and management processes.

Choose from our short courses that are held during weekdays, in the evenings and on weekends.

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Customer Service

Ensure every single contact between you and your customer is productive. A must do course for anyone involved in a business. Designed to help you understand the principles of good customer practice and improve your approach to deliveringa quality service. Gain the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. In the course of this workshop you will: Develop interpersonal... [More]
Assessments are made against units of competency from the Certificate I in Business BSB10101.
  • Deliver and monitor a service to customers (BSBCUS301)
Customer Service

<p>Ensure every single contact between you and your customer is productive. A must do course for anyone involved in a business. Designed to help you understand the principles of good customer

...
Customer Service

<p>Ensure every single contact between you and your customer is productive. A must do course for anyone involved in a business. Designed to help you understand the principles of good customer

...

If there isn't a class to suit you, please join the waiting list.

Starting a Small Business

Thinking of starting your own business? Not sure what to expect? This interactive workshop will open your eyes as to what is needed to plan for and open your own business. Course covers Pros and Cons of running your own business Business Feasibility Study – is my idea a good idea? Assessing your suitability to be a business owner – not everyone should start a business Business Finance – The must have business finances Marketing your business – how will people even know my business... [More]
$240 Limited GST free / $¤,216
Starting a Small Business

<p>Thinking of starting your own business? Not sure what to expect? This interactive workshop will open your eyes as to what is needed to plan for and open your own business.</p><p><strong>Course

...

If there isn't a class to suit you, please join the waiting list.

OH&S for the Workplace

Workplace Health and Safety (WHS), often referred to as Occupational Health and Safety (OH&S) involves the assessment and migration of risks that may impact the health, safety or welfare of those in your workplace. This may include the health and safety of your customers, employees, visitors, contractors, volunteers and suppliers. As a business owner there are legal requirements that you must comply with to ensure your workplace meets WHS obligations. Creating a safe work... [More]
Assessments are made against units of competency.
  • Implement and monitor WHS policies, procedures and programs to meet legislative requirements (BSBWHS401)
OH&S for the Workplace

<p>Workplace Health and Safety (WHS), often referred to as Occupational Health and Safety (OH&S) involves the assessment and migration of risks that may impact the health, safety or welfare of those

...

If there isn't a class to suit you, please join the waiting list.

Business Storytelling

Uses storytelling to influence people and move them into action. Need to get your point across? Get staff on board with change? Foster Collaboration? Increase Sales? Strengthen employee engagement? Build customer loyalty? Drive innovation and creativity? Capture best practices? Align people around a goal? This workshop empowers you to do this. Learn how to harness the power of a good story to influence prospects, customers, colleagues, team members, sponsors and funders. Use... [More]
$70 Limited inc GST / $¤63
Business Storytelling

<p>Uses storytelling to influence people and move them into action.</p><p>Need to get your point across? Get staff on board with change? Foster Collaboration? Increase Sales? Strengthen employee

...

If there isn't a class to suit you, please join the waiting list.

Grant Writing

Understand the grant application process, from finding out what is available to final acquittal and evaluation. This workshop is the ideal, practical guide to grant writing for any entity seeking to attain funding by applying for grants or tenders. This is a practical step by step workshop where grants from both the public and private sector will assessed and participants will have the opportunity to ask questions and have them answered by the facilitator. A discussion will also... [More]
$70 Limited inc GST / $¤63
Grant Writing

<p>Understand the grant application process, from finding out what is available to final acquittal and evaluation. This workshop is the ideal, practical guide to grant writing for any entity seeking

...

If there isn't a class to suit you, please join the waiting list.

Social Media for Small Business

Confused as to where your business should be on social media? Sick of wasting hours online for little or no results? This course will introduce you to the main social media platforms and give you clarify as to where your business should be and the tactics to maximise your return. Discover what social media platforms will work best for your business as you explore Facebook, Twitter, LinkedIn, Pinterest, Instagram, YouTube and blogs. Course covers Marketing Analysis of your business... [More]
$130 Limited inc GST / $¤,117
Social Media for Small Business

<p>Confused as to where your business should be on social media? Sick of wasting hours online for little or no results? This course will introduce you to the main social media platforms and give you

...

If there isn't a class to suit you, please join the waiting list.

Facebook for Small Business

Use Facebook effectively for your business without wasting hours online for little results. This course is a great introduction to the world of Facebook Marketing and essential information even if your business already has a Facebook presence. Join us to learn best practice Facebook Marketing techniques and the tops dos and don’ts when it comes to Facebook. . Course covers Why should my business be on Facebook? A guided tour of a Facebook page What’s the difference between a page,... [More]
$150 Limited inc GST / $¤,135
Facebook for Small Business

<p>{image name:“facebook”} <br/>Use Facebook effectively for your business without wasting hours online for little results. This course is a great introduction to the world of Facebook Marketing

...

If there isn't a class to suit you, please join the waiting list.

MailChimp for Small Business

Do you email your clients and potential clients? If not why not! ENewsletters are a great way of staying top of mind with your customers and offering special deals, promotions or latest news with those that matter most to your business. During this workshop you will learn: Anti Spamming Laws – why and how you must comply Setting up a MailChimp account How to design an ENewsletter Analytics and reporting on what you send This is not a computer based workshop. You will be shown how... [More]
$85 Limited inc GST / $¤76
MailChimp for Small Business

<p>Do you email your clients and potential clients? If not why not! ENewsletters are a great way of staying top of mind with your customers and offering special deals, promotions or latest news with

...

If there isn't a class to suit you, please join the waiting list.

Effective Public Relations

This course covers all aspects of Public Relations, including campaigns, media liaisons, communicating with your audience, sponsorship, entertainment, crisis management and using PR professionals. Current trends and technologies are also included to ensure that this course is up-to-date and relevant to all types of business. Spin, careers in PR and media relations are covered in this informative session. Please note: All courses need a minimum number of students to run. If your... [More]
$70 Limited inc GST / $¤63
Effective Public Relations

<p>This course covers all aspects of Public Relations, including campaigns, media liaisons, communicating with your audience, sponsorship, entertainment, crisis management and using PR professionals.

...

If there isn't a class to suit you, please join the waiting list.

Conduct Successful Performance Reviews

In this course, we will look at how you can use appraisals to enhance the way your organisation works and how they can encourage your staff to continually develop. The course will provide you with guidance on what is important about appraisals and how they fit into the bigger picture of continuous improvement of performance. The course includes the following components: Clarify the real purpose and benefits of doing appraisals, so that you can see why it’s worthwhile to give time... [More]

This course has no current classes. Please join the waiting list.

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