BSB30412 Certificate III in Business Administration


BSB30412 CERTIFICATE III IN BUSINESS ADMINISTRATION
This is the perfect course if you see yourself starting or building a career in office administration, where you will eventually provide technical advice and support to a team.
Certificate III in Business Administration is an entry level administration qualification. It covers a broad range of administrative competencies in varied work contexts, using some discretion and judgement and will help develop your skills and knowledge for employment in an office environment.

Certificate III in Business Administration will prepare you for a role within a business unit, working under direct supervision. It will provide you with the skills required to perform common business-related tasks such as producing documents and building customer relationships. It will introduce you to a range of standard business software packages includes word processing, layout and database software.

ENTRY REQUIREMENTS
It is beneficial but not essential for students to have access to a workplace while undertaking this qualification.
You must:
Be 15 years or over
Be sufficiently proficient in English (read, write and speak) to be able to work successfully in a highly regulated environment
Have satisfactorily completed a minimum of year 10 or equivalent
You will be required to undertake a language, literacy and numeracy assessment during your induction session prior to beginning this qualification. Should you require support in language, literacy or numeracy, alternative training and assessment methods may be used (reasonable adjustment) where alternative arrangements meet the skill, knowledge or evidence requirements of the unit.

ENROLMENT
Currently no class is available. Further enrolments may commence in 2015, please check with City East Community College, Tel 93887 7400 or the College website www.cityeastcc.com.au for updated information. City East Community College reserves the right to accept or decline applications at its total discretion.

DELIVERY AND DURATION
20 weeks part time
2 days per week.
9.30am – 4.30pm
Structured class training and assessment – 260 hours
Home Study – 10 hours per week

COURSE CONTENT
There are thirteen (13) units of competency in the Certificate III in Business Administration. You will learn how to use computer software programs from Microsoft such as Word, Excel, PowerPoint and Publisher. You will also learn about occupational health and safety and organising work priorities.

UNITS YOU WILL STUDY
BSBWHS201A Contribute to health and safety of self and others
This unit describes the performance outcomes, skills and knowledge required to participate in work health and safety (WHS) processes to protect own health and safety, and that of others.
BSBWHS401A Implement and monitor WHS policies
This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.
BSBITU307A Develop keyboarding speed and accuracy
This unit describes the performance outcomes, skills and knowledge required to develop keyboard skills with speed and accuracy using touch typing techniques
BSBITU303A Design and produce text documents
This unit describes the performance outcomes, skills and knowledge required to design and develop predominantly text based documents using advanced features of word processing software.
BSBITU302B Create electronic presentations
This unit describes the performance outcomes, skills and knowledge required to design and produce electronic presentations for speakers, for self access and for online access.
BSBITU304A Produce spreadsheets
This unit describes the performance outcomes, skills and knowledge required to develop spreadsheets through the use of spreadsheet software.
BSBITU306A Design and produce business documents
This unit describes the performance outcomes, skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.
BSBITU309A Produce desktop published documents
This unit describes the performance outcomes, skills and knowledge required to design and produce desktop published documents.
BSBWRT301A Write simple documents
This unit describes the performance outcomes, skills and knowledge required to plan, draft and review a basic document before writing the final version.
BSBADM307B Organise schedules
This unit describes the performance outcomes, skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.
BSBCMM301B Process customer complaints
This unit describes the performance outcomes, skills and knowledge required to handle formal and informal negative feedback and complaints from customers.
BSBPRO301A Recommend products and services
This unit describes the performance outcomes, skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.
BSBITU301A Create and use databases
This unit describes the performance outcomes, skills and knowledge required to create simple two table relational databases with reports and queries, for the storage and retrieval of information.

ASSESSMENT
Assessments for each unit of competency will be provided by the trainer when you are ready for assessment. Evidence for assessment may be gathered over an extended period of time for consistency. Assessment materials and timelines are flexible. Assessment consists of small group study, structured class activities and practical class-based activities and may include:
Direct questioning in the classroom
Direct observation of a task in the classroom
Role-plays
Written questions
RPL is available for all units. If you believe you are competent in any of the qualifications units, you may wish to apply for RPL. If successful, you can obtain credit for units reducing the time it will take to complete the qualification. An RPL Information package is available from your Trainer or from Administration.

CERTIFICATION
BSB30412 Certificate III in Business Administration will be issued on successful completion of the training program and fulfilment of City East Community Colleges' requirements.
If you do not complete the entire qualification, a Statement of Attainment will be issued should you successfully completed one or more units of competency.

QUALIFICATION PATHWAYS
After achieving this qualification candidates may undertake BSB40507 Certificate IV in Business Administration.

EMPLOYABILITY
Upon completion of this qualification you will be knowledgeable in many facets of Business Administration. During the course you will have gained fundamental skills in office communications and general business administration tasks, including business software. Additionally, you will learn: keyboard operation, organising schedules and working safely.

This Certificate III in Business Administration will have provided you with the training required to work in a variety of roles such as:
Accounts Receivable Clerk
Accounts Payable Clerk
Clerk
Data Entry Operator
Junior Personal Assistant
Receptionist
Office Administration Assistant
Office Administrator
Word Processing Operator.

STUDENT HANDBOOK
Details of the college’s policies and procedures are available in the student handbook. This is available on request, from City East Community College Tel: 9387 7400

This course has no current classes. Please join the waiting list.