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HEAD OFFICE

CECC: 98 Bondi Road, Bondi Junction
Postal Address: PO Box, 12, Bondi 2026
Telephone: 93877400
Fax: 93877544
Email: info@cityeastcc.com.au

AMEP: L2/97 Grafton Street, Bondi Junction
Telephone: 9387 6880
Email: info@amepcityeast.com

www cityeastcc.com.au

ENROLLMENT CONDITIONS – Your rights and responsibilities

By enrolling into a City East Community College course, you agree to abide by a series of basic rights and responsibilities. These include the right for all students to learn in a supportive environment, and the responsibility for students to behave in an acceptable and appropriate manner towards other students, City East CC staff and tutors.

When you sign your enrolment form and pay your fees, including enrolment /re enrolments online, you make an agreement with City East CC that you will follow College procedures, including the Code of Conduct. When signing the enrolment form or enrolling online you declare that the information you have supplied is true and correct and agree to abide by the regulations relevant to City East CC.

CONFIRMATION OF ENROLMENT

Confirmation of enrolment and a tax invoice will be issued via email to confirm a booking. If no email address is provided at the time of enrolment, this will be sent by post. It is your responsibility to note the date, time and venue of your course. If a confirmation is not received within 4 working days contact the College office, on 9387 7400.

CONCESSIONS

Pensioners and persons registered as unemployed with Centrelink are entitled to pay $30 less than the advertised fee. A pensioner’s Department of Social Security health care card number or proof of unemployment must accompany an application for a concession. The College reserves the right to view original documents. Other concessions may be granted, from time to time, at the discretion of the College.

CANCELLATIONS

The City East Community College reserves the right to cancel a course or vary the time of the course if there are insufficient numbers enrolled. The College will send a courtesy email and sms to confirm a course is being cancelled two days before the start date. In the event of a cancellation of a course a full refund will be made.

COLLEGE REFUND POLICY

In the event of a cancellation of a course by City East Community College a full refund will be made.

Refunds will not be granted to students who are unable to attend courses due to change in personal circumstances, work commitments or other reasons beyond the control of the College.

In the case of a person requesting refund/transfer on the grounds of illness, a medical certificate must be provided which stipulates the period during which they were unable to attend their course. A refund of up to 75% of the course fee may be applied.

City East Community College does not accept responsibility for books or materials purchased for a course. An administrative charge of $20 applies.

If the advertised detail of your course or the quality of the course is inconsistent with reasonable expected standards, a full refund of fees may be sought.

TRANSFER REQUESTS

Transfer requests received 6 working days before course commencement will be considered and accommodated where possible. A $20 administration charge will apply for each transfer. Requests for transfers after this time will be declined, except in the case of serious, verifiable illness notified in writing within 6 working days. Once approved, a transfer is valid only for the subsequent term.

MINIMUM AGE

The minimum age for participation in our courses is 14 years. No upper age limit applies. Provision cannot be made for children to accompany students to classes.

STUDENT MEMBERSHIP

You can become a College member for $10 per year. This will ensure notification of College courses and events, discounts on related products (from time to time) and the right to vote at the College AGM.

STUDENTS RIGHTS & RESPONSIBILITIES

As a student you are expected to
  • Treat all staff and students with respect, fairness and courtesy
  • Be punctual and regular in your attendance
  • Wear appropriate clothing and footwear including using protective equipment where required and follow all Workplace Health and Safety (WHS) instructions
  • Report any workplace health, safety or environmental incidents immediately
  • Refrain from behaviour which may offend, embarrass, threaten or harm other students or staff including SMS messaging or any form of cyber bullying
  • Refrain from installing software onto College computers
  • Refrain from using mobile phones or similar devices for personal reasons in class and using cameras or recording devices, including mobile phones, without the consent of the person being photographed or recorded
  • Respect College facilities & property
  • Attend class free from the influence of alcohol or illegal drugs
In return you can expect to
  • Be treated fairly and with respect by teachers, other staff and students
  • Learn in an environment free of discrimination and harassment
  • Have your records and personal information stored and maintained in a confidential, secure and professional manner
  • Receive information about assessment procedures and progress in the course in a timely and professional manner.

WORK HEALTH AND SAFETY

City East Community College considers the health, safety and welfare of its staff & students to be of the utmost importance.

While the College takes all ‘reasonably practicable’ steps to provide and maintain a safe and healthy workplace and learning environment, it is dependent upon all persons on College venues sharing responsibility for ensuring a safe and healthy environment. Should you notice a potential hazard please report it to a member of staff.

City East Community College students are required to comply with Section 29, of the The Work Health and Safety Act 2011 and Regulations. As such you need to

  • take reasonable care for you own own health and safety
  • take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons
  • comply, so far as you are reasonably able, with any reasonable instruction that is given by a staff member to comply with this Act.

    City East Community College does not permit smoking or the consumption of alcohol or other drugs in any of its venues during training hours.

    COMPLAINT

    We are committed to providing the highest quality service. If you have a complaint or if we fail to meet your expectations in any way, we encourage you to express your concerns to a staff member. You can make a suggestion or complaint in person, by phone or in writing to any City East Community College staff member. You can also use the feedback form on the this site. We recognise that an effective system for handling customer complaints is an essential part of quality service. We handle complaints in a way that

  • is easily understood by our customers
  • is prompt and courteous
  • keeps customers informed of any developments
  • can be managed in the first instance by any staff member who is approached by a student
  • provides for different responses depending on the seriousness and complexity of the matter
  • protects the confidentiality of staff and student
  • leads to the improvement in the level of our services through appropriate remedial action.

    If you are still not satisfied with the outcome of your complaint you can seek advice and further help from:

    Anti-Discrimination Board Ph: 92685544
    Office of Fair Trading Ph: 132120
    Australian Skills Quality Authority Ph: 1300701801

    CHILDREN

    The College does not have any child-minding facilities. Children should not be brought into class.

    LOST and FOUND

    Please give found items to your tutor. For lost items, contact College Administration on 9387 7400. We will endeavour to locate your item, however, no responsibility can be accepted by the College for property left at venues.

    COURSE COMPLETION – CERTIFICATES

    Qualifications issued by City East Community College meet the Australian Qualifications Framework (AQF) and Standards for NVR Registered Training Organisations.

    Accredited Certificates

    Accredited Certificates are issued to students who are assessed as competent. Certificates are posted out to students and certificate numbers recorded on the Evaluation/Assessment Record Sheets. If collecting from the office you must present ID for identification purposes.
    If you require your qualification to be re-issued a request must be put in writing detailing the:
    Name of Course (including the code)
    Date of completion
    Reason for request
    A handling fee applies to the reissue of any statement of attainment, certificate, or statement of results. The fee is $30 (inc GST).

    MUTUAL RECOGNITION OF QUALIFICATIONS

    The College recognises the qualifications issued by other registered training organisations based in any State/Territory of Australia.

    RECOGNITION OF PRIOR LEARNING

    All students in accredited courses may seek to have prior learning recognised through a formal process that adheres to the requirements of the accrediting authorities. For further information contact the College on 9387 7400.

    FEEDBACK

    City East Community College welcomes feedback to assist in our process of continual improvement.
    Student feedback forms are available for students and may be found under the Student button on this website.
    If the student wishes to submit a formal complaint, they should contact CECC on 9387 7400.

    Likewise, if you would like to compliment any of our staff or processes, please let us know.

    Students in accredited courses are required to fill out a Quality Indicator Learner Questionnaire to assist with course evaluation. Your feedback is vital to our College and to our Commitment to Continuous improvement. Evaluations can be anonymous but should identify the name of the course concerned.